Terms and Conditions
Company: Escola Surf do Baleal, Lda.
NIPC: 503459550
Address: Rua do Brasil, nº 90, Casais de Mestre Mendo, 2525-322 Atouguia da Baleia
Any guest staying with Baleal Surf Camp agrees with the terms & conditions below as well as the statement of responsibility and equipment usage terms and conditions.
CANCELLATIONS & NO SHOWS
We know how special each and every surf trip is for our guests, so we do our best to work with everybody’s individual needs, wants and circumstances. With that in mind, once the decision has been made to book any of our services and payment has been received, we stand firmly by our cancellation policy.
Just as important is the fact that once a service is booked, that spot becomes unavailable for someone who would have booked otherwise.
Thank you very much for understanding!
If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing via email. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it.
Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as follows:
Period before arrival in which you notify us:
– if you cancel up to 30 days prior to the check in date we will keep the total of your deposit payment and will give you a credit note to use 1 year after the date of the original booking arrival date.
– if you cancel up to 21 days prior to the check in date we charge:
20% of the booking deposit payment
– if you cancel up to 14 days prior to the check in date we charge:
50% of the booking deposit payment
– if you cancel up to 7 days prior to the check in date we charge:
100% of the booking deposit payment
The value of the rest of your deposit will remain as a credit Note that you can use to book an alternative date of your choice for up to a maximum of 1 year after the date of the original booking arrival date.
Please be aware that refunds will only be giving with medical reasons supported by legal valid documents.
If you are concerned about a financial loss due to your late cancellation we recommend you purchase a travel insurance policy.
Please consult online, with your bank or through your local travel agency for an affordable travel insurance that could cover last minute cancellations, and / or any medical injuries that could occur while in Portugal.
CHECK IN & CHECK OUT
Check in starts at 16:00 until 19:00, 21:30 or 23:45 (Low/Mid/High season)
Check out until 12:00
Late check in can be arranged depending on staff availability and previous to arrival request.
Late check-ins will be charged €10 per person, paid in cash on arrival.
REMAINING BALANCE & SECURITY REFUNDABLE DEPOSIT
Upon arrival and check in the guests must pay the remaining balance concerning the confirmed reservation.
It is possible to make payments with cash or credit cards. Remaining balance (net amount), any fees or taxes related with credit or debit card payments are supported by the client. When credit card does not work it is possible to withdraw cash from nearby ATM.
A 50€/person (adult) security deposit in cash is requested on check in. This deposit is refunded on check-out provided the conduct rules and statement of responsibility have been fully respected during the period guests have stayed.
PAYMENT METHODS
We accept payments by bank transfer and Credit Cards, such as Visa/Mastercard.
Surf lessons/packs without accommodation:
In Surf lessons without accommodation, we ask 100% of the total amount of your booking value, this excludes bank and Paypal commissions (All commissions must be covered by the client).
Surfcamp Experience/Packs:
1) Bank Transfer
If you choose to pay by bank transfer, we ask for 50% of the total amount of your booking value, this excludes bank commissions (All commissions must be covered by the client).
The remaining balance is payed on arrival.
2) Credit Card
If you choose to pay with credit card, we ask for 50% of the total amount of your booking value plus 4% of service charge fee.
The remaining balance is payed on arrival.
INSURANCE COVERAGE POLICY
Baleal Surf Camp holds a civil responsibility insurance demanded by
Portuguese Law that covers accidents occurring from transportation on vehicles belonging to the Baleal Surf Camp.
Our sports accident cover only covers accidents and equipment damages that may happen during our surf classes and applies solely to participants in surf camp packages 1 or guests part of our surf school classes – guests booking packages 2 & 3 or renting equipment without classes are not included on our insurance coverage.
Outside monitored surf classes any personal accidents and/or any and all equipment damages are of the exclusive responsibility of the users and are not covered under any circumstances by our insurance.
In any event, we advise you to take all risks cover with regard to your trip as the necessary legal insurances we are obliged to hold do not cover all types of medical assistance that can occur during the time with us.
PRIVACY POLICY
Your e-mail address will not be made available to third parties under any circumstances. However, we reserve the right to include you in the distribution list for our newsletter (advising promotions and interesting news) which you may decline to receive at any time if you so wish.
Guests participating in surf courses and other activities promoted by Baleal Surf Camp in Peniche – Portugal, authorize the recording of photo and video material to be used on the website and other media.
Any guest holds the right to refuse to have his or her photos or videos used by Baleal Surf Camp and must present a written and signed request on arrival and check in.
CONDUCT
Baleal Surf Camp holds the right to invite guests to leave the camp if one or any of the conduct rules are disrespected.
Damaged property, aggressive and/or violent behaviour, insults or racist comments are motives for reservation cancellation without refund.
The lodging regime is self-catering and our cleaning staffs are not supposed to clean kitchens nor wash any equipment related with meals.
Guests are responsible for keeping the kitchen, cooking utensils and dishes clean after cooking meals.
Despite cleaning teams are on the lodges every second day to clean common areas and toilets, guests are responsible for keeping the toilets clean after using them.
Guests are responsible for keeping the living rooms and rooms free of dirt, used kitchen dishes or utensils and of left-overs or waste of any kind.
It is expected from guests to respect each other as they share the lodging, noise inside and or around the lodges is strictly forbidden.
It is strictly forbidden to smoke inside the facilities and lodges, penalties are applicable by Portuguese and E.U. regulations.
Guests that have requested keys must return them on check out.
Guests that requested or have included hand and shower towels must return them on check-out.
Check out is possible until 12:00.
EQUIPMENT HIRING AND USAGE GENERAL CONDITIONS
Equipment hire requires the deposit of valid ID (Passport, Identity Card or Driver’s License Document or Card) and a security deposit relative to the hired equipment.
Payment of equipment hire on location is made in cash or credit card with 3% surcharge, payment must be made before starting using.
Equipment hire usage is of the exclusive responsibility of the clients and Baleal Surf Camp Insurance does NOT cover equipment damages and or stolen and or total loss.
Hired equipment must be returned without damages, penalties apply for damages caused to equipment, partial or total loss according to table available on reception or online.
Returning equipment beyond hired period implies a payment of 1h rental for each 1/2h delay.
WEATHER CONDITIONS
Weather conditions are entirely beyond our control, and, therefore, we cannot guarantee you ideal surfing conditions at all times; either on account of bad weather, extreme winds, big and or dangerous surf conditions, pollution, thick fog, inexistence of waves at all or any unpredictable condition and or restriction to the regular access to beaches. However, and should that happen, we will try and create alternative schedules. If an instructor considers conditions are not safe and or could represent any risk for the guests and equipment classes will be cancelled without refund and we will attempt to reschedule.
No refunds are made for the exception if a guest cancels surf classes and or course due to medical reasons.
WiFi
Baleal Surf Camp cannot guarantee a reliable internet connection in all lodges, at the camp reception or at the location of the Surf School and Beach Bar.
Despite our efforts we have no control over the quality of the lines that are used for our WiFi and therefore the
speed of data download or upload – outside some lodges the infrastructure is very old and we have experienced
problems beyond our capacity to solve – despite this we can almost always guarantee, at least in three locations, a reliable internet connection should any client need so for his or hers professional activity.
Should you need to have a WiFi connection during your stay please mention it on the booking process.
STATEMENT OF RESPONSIBILITY & LIABILITY EXCLUSION
Guests participating in surf classes or courses and or hiring equipment must declare any medical condition and agree that they participate on their own risk.
Baleal Surf Camp – Escola de Surf do Baleal Lda insurance does NOT cover any injuries suffered and or inflicted to or by third parties. Baleal Surf Camp – Escola de Surf do Baleal Lda is excluded of any liability of any kind that may derive from using hired equipment and or from any accident occurred during our surf classes.
RESOLUTION OF ANY CONFLICT/DISPUTE
For the resolution of any conflicts or disputes, the court closest to the headquarters is the Peniche Judicial Court at the following address:
Avenida João Paulo VI 2520-207 PENICHE
