Termos e condições
Any guest staying with Baleal Surf Camp agrees with the terms & conditions below as well as the statement of responsibility and equipment usage terms and conditions.
CANCELLATIONS & NO SHOWS
No shows at check in for accommodation or delays longer than 15m for surf classes will not be refunded. Should you cancel after having effected payment for your booking, your booking deposit is not refundable. Nevertheless, the value of your deposit will remain as a credit that you can use to book an alternative date of your choice for up to a maximum of 1 year after the date of the original booking arrival date. No refunds are made for surf courses and/or surf classes cancellations except for medical reasons with supporting documents. The amount pertaining cancelled surf courses will remain as a credit that you can use to book an alternative date of your choice for up to a maximum of 1 year after the date of the original booking arrival date.
CHECK IN & CHECK OUT
Check in starts at 15:00 until 19:00, 21:30 or 23:45 (Low/Mid/High season) Check out until 12:00 Late check in can be arranged depending on staff availability and previous to arrival request. Late check-ins will be charged €10 per person, paid in cash on arrival.
REMAINING BALANCE & SECURITY REFUNDABLE DEPOSIT
Upon arrival and check in the guests must pay the remaining balance concerning the confirmed reservation. It is possible to make payments with cash or credit cards. Remaining balance (net amount), any fees or taxes related with credit or debit card payments are supported by the client. When credit card does not work it is possible to withdraw cash from nearby ATM. A 50€/person (adult) security deposit in cash is requested on check in. This deposit is refunded on check-out provided the conduct rules and statement of responsibility have been fully respected during the period guests have stayed.
INSURANCE COVERAGE POLICY
Baleal Surf Camp holds a civil responsibility insurance demanded by Portuguese Law that covers accidents occurring from transportation on vehicles belonging to the Baleal Surf Camp. Our sports accident cover only covers accidents and equipment damages that may happen during our surf classes and applies solely to participants in surf camp packages 1 or guests part of our surf school classes – guests booking packages 2 & 3 or renting equipment without classes are not included on our insurance coverage. Outside monitored surf classes any personal accidents and/or any and all equipment damages are of the exclusive responsibility of the users and are not covered under any circumstances by our insurance. In any event, we advise you to take all risks cover with regard to your trip as the necessary legal insurances we are obliged to hold do not cover all types of medical assistance that can occur during the time with us.
Your e-mail address will not be made available to third parties under any circumstances. However, we reserve the right to include you in the distribution list for our newsletter (advising promotions and interesting news) which you may decline to receive at any time if you so wish. Guests participating in surf courses and other activities promoted by Baleal Surf Camp in Peniche – Portugal, authorize the recording of photo and video material to be used on the website and other media. Any guest holds the right to refuse to have his or her photos or videos used by Baleal Surf Camp and must present a written and signed request on arrival and check in.
Baleal Surf Camp holds the right to invite guests to leave the camp if one or any of the conduct rules are disrespected. Damaged property, aggressive and/or violent behaviour, insults or racist comments are motives for reservation cancellation without refund. The lodging regime is self-catering and our cleaning staffs are not supposed to clean kitchens nor wash any equipment related with meals. Guests are responsible for keeping the kitchen, cooking utensils and dishes clean after cooking meals. Despite cleaning teams are on the lodges every second day to clean common areas and toilets, guests are responsible for keeping the toilets clean after using them. Guests are responsible for keeping the living rooms and rooms free of dirt, used kitchen dishes or utensils and of left-overs or waste of any kind. It is expected from guests to respect each other as they share the lodging, noise inside and or around the lodges is strictly forbidden. It is strictly forbidden to smoke inside the facilities and lodges, penalties are applicable by Portuguese and E.U. regulations. Guests that have requested keys must return them on check out. Guests that requested or have included hand and shower towels must return them on check-out. Check out is possible until 12:00.
EQUIPMENT HIRING AND USAGE GENERAL CONDITIONS
Equipment hire requires the deposit of valid ID (Passport, Identity Card or Driver’s License Document or Card) and a security deposit relative to the hired equipment. Payment of equipment hire on location is made in cash or credit card with 3% surcharge, payment must be made before starting using. Equipment hire usage is of the exclusive responsibility of the clients and Baleal Surf Camp Insurance does NOT cover equipment damages and or stolen and or total loss. Hired equipment must be returned without damages, penalties apply for damages caused to equipment, partial or total loss according to table available on reception or online. Returning equipment beyond hired period implies a payment of 1h rental for each 1/2h delay.
Weather conditions are entirely beyond our control, and, therefore, we cannot guarantee you ideal surfing conditions at all times; either on account of bad weather, extreme winds, big and or dangerous surf conditions, pollution, thick fog, inexistence of waves at all or any unpredictable condition and or restriction to the regular access to beaches. However, and should that happen, we will try and create alternative schedules. If an instructor considers conditions are not safe and or could represent any risk for the guests and equipment classes will be cancelled without refund and we will attempt to reschedule. No refunds are made for the exception if a guest cancels surf classes and or course due to medical reasons.
Baleal Surf Camp cannot guarantee a reliable internet connection in all lodges, at the camp reception or at the location of the Surf School and Beach Bar. Despite our efforts we have no control over the quality of the lines that are used for our WiFi and therefore the speed of data download or upload – outside some lodges the infrastructure is very old and we have experienced problems beyond our capacity to solve – despite this we can almost always guarantee, at least in three locations, a reliable internet connection should any client need so for his or hers professional activity. Should you need to have a WiFi connection during your stay please mention it on the booking process.
STATEMENT OF RESPONSIBILITY & LIABILITY EXCLUSION
Guests participating in surf classes or courses and or hiring equipment must declare any medical condition and agree that they participate on their own risk. Baleal Surf Camp – Escola de Surf do Baleal Lda insurance does NOT cover any injuries suffered and or inflicted to or by third parties. Baleal Surf Camp – Escola de Surf do Baleal Lda is excluded of any liability of any kind that may derive from using hired equipment and or from any accident occurred during our surf classes.